TERMS AND CONDITIONS OF HIRE
FASHION ALTA MODA PTY LTD (ABN 54 635 893 408)
Effective: March 2025
1. INTRODUCTION
These Terms and Conditions govern your use of Fashion Alta Moda’s garment hire and subscription services. By placing an order, booking a styling session, or subscribing to a Membership Tier, you agree to these Terms. Fashion Alta Moda Pty Ltd (ABN 54 635 893 408) is referred to as "FAM," "we," "us," or "our."
2. STATUTORY CONSUMER RIGHTS
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).
3. ELIGIBILITY TO HIRE
3.1. You must be 18 years or older to hire garments from FAM. If you are hiring on behalf of someone under 18, you must notify us at the time of booking.
3.2. If you hire on behalf of a company or organisation, you warrant that you are authorised to do so.
4. HIRE TERMS
4.1. Garments may be hired for a standard hire period (4 days unless otherwise agreed).
4.2. Orders must be placed no more than two months in advance.
4.3. Delivery is available to Australian metropolitan areas and other locations as approved by FAM.
4.4. FAM reserves the right to request ID verification before accepting a booking.
5. PAYMENT
5.1. Payment for hire is required at the time of booking.
5.2. You must provide a valid credit card and authorise FAM to charge it for all fees related to hire, damages, or breach of agreement.
5.3. If we are unable to process payment, you must make alternate payment arrangements immediately.
5.4. All prices include GST unless otherwise stated.
6. DAMAGE, LOSS OR ALTERATION
6.1 You are responsible for the garment from delivery (or collection) until it is returned to and received by FAM.
6.2 You must not alter, clean, attempt repairs, lend, or sub-hire the garment.
6.3 If the garment is lost, stolen, or damaged beyond repair (as determined by FAM acting reasonably, including having regard to a professional repair assessment where relevant), you agree to pay a loss fee equal to the Replacement Value of the garment.
6.4 If the garment is damaged but repairable, you will be charged the reasonable repair and cleaning costs (including any specialist restoration required).
6.5 Definitions:
(a) Replacement Value means the amount reasonably required to replace the garment with the same garment, or if that is not available, a substantially similar garment of comparable designer, style, and value. Replacement Value may include (where applicable) sourcing costs, import costs, taxes and duties, shipping, and reasonable administrative costs.
(b) RRP means the recommended retail price in AUD at the time of booking, or if unavailable, the last known RRP evidenced by FAM. RRP may be used as evidence to help determine Replacement Value where replacement is reasonably available.
6.6 Any fee charged under this clause is a genuine pre-estimate of FAM’s loss and is payable in addition to hire fees. Payment of a loss or damage fee does not transfer ownership of the garment to the client.
6.7 Garments must be handled with care. Avoid exposure to cosmetics, tanning products, jewellery snagging, rough surfaces, and overcrowded environments.
7. TITLE AND RISK
Ownership of garments remains with FAM at all times. Risk transfers to you upon delivery (or collection) and ends upon FAM’s receipt of the return. You must not create any lien or encumbrance over the garment.
For clarity, a courier scan or handover to a courier does not mean the garment has been returned unless and until it is received by FAM.
8. RETURNS
8.1 Garments must be returned by 5pm on the agreed return date (unless otherwise agreed in writing by FAM).
8.2 Late fees: $50 per day (charged from the day after the agreed return date until the garment is received by FAM).
8.3 If a garment is not returned within 7 days of the return date, it is deemed lost and clause 6.3 applies. Late fees may still apply up to the date the garment is deemed lost.
8.4 Garments must be returned in original packaging (or equivalent protective packaging approved by FAM).
8.5 You must not wear garments for purposes other than those agreed at booking.
8.6 If a garment is returned after it has been deemed lost and a loss fee has been charged, FAM may (at its discretion) refund part of the loss fee, less any late fees, cleaning, repair or restoration costs, and reasonable administrative costs.
9. FIT GUARANTEE & CHANGE OF MIND
9.1. Online Orders Only:
- If a garment does not fit, you must email hello@fashionaltamoda.com.au within 8 hours of delivery.
- All tags must remain attached for the fit guarantee to apply.
- Fit guarantee options:
Option 1: Free exchange (shipping fees apply)
Option 2: Refund minus $50 admin fee + postage
9.2. In-Styling Suite Fittings or Showroom Pickups:
- If you try on a garment during a styling appointment and later confirm the hire, no refund or credit is available.
- Once a garment has been picked up or delivered for your selected hire period, it is considered worn and hired.
- No refunds or credits will be issued for change of mind or fit issues under these conditions.
10. CANCELLATION POLICY
10.1. Cancel more than 7 days before delivery: Credit minus $50 admin fee.
10.2. Cancel within 7 days: No refund or credit.
10.3. Store credits are valid for 12 months.
10.4. FAM may cancel and fully refund if the garment becomes unavailable.
11. STYLING SERVICES
11.1. Styling service fees are charged upon booking.
11.2. Cancellations within 7 days of styling appointment are non-refundable.
12. FITTINGS
12.1. Fittings are for size and suitability checks only. The garment must not be worn for any other purpose.
12.2. Fitting delivery and return fees must be paid upfront.
12.3. The standard fitting duration is 24 hours unless otherwise agreed.
12.4. FAM reserves the right to refuse fittings during peak periods.
13. GARMENT SECURITY
13.1. If delivered in high-value packaging (e.g., travel case or garment bag), you must not display codes or leave packaging unattended.
13.2. FAM is not liable for loss or damage due to courier issues or failure to comply with packaging instructions.
14. INTELLECTUAL PROPERTY & CONTENT SHARING
14.1. By tagging or sharing content featuring FAM garments, you grant FAM a perpetual, royalty-free licence to use this content for promotional purposes.
14.2. You consent to the use of such content by FAM without need for further permission, except where privacy laws apply.
15. PRIVACY
Your personal information is managed in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
16. ACCOUNT INFORMATION
16.1. You are responsible for keeping your details accurate and secure.
16.2. You are responsible for all activities under your account.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, our liability is limited to the total hire fees paid. We are not responsible for indirect or consequential loss.
18. DISPUTES
You agree to attempt informal resolution of disputes before legal proceedings.
19. GOVERNING LAW
These Terms are governed by the laws of New South Wales. Any disputes will be handled in NSW courts.
20. GIFT VOUCHERS
20.1. Valid for 12 months.
20.2. Non-refundable and cannot be exchanged for cash.
20.3. Lost or stolen vouchers will not be replaced.
20.4. Vouchers may not be used to purchase additional vouchers.
21. SUBSCRIPTION TERMS
Refer to separate document: Fashion Alta Moda Membership Terms: Tier 1 & Tier 2
22. UPDATES TO TERMS
We may update these Terms at any time. Continued use of our services means you accept the latest version. We will endeavour to notify clients of significant changes via email.
23. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
24. ENTIRE AGREEMENT
These Terms and any booking confirmation constitute the full agreement between you and FAM, superseding prior communications.