TERMS AND CONDITIONS OF HIRE
FASHION ALTA MODA PTY LTD (ABN 54 635 893 408)
Effective: March 2025
1. INTRODUCTION
These Terms and Conditions govern your use of Fashion Alta Moda’s garment hire and subscription services. By placing an order, booking a styling session, or subscribing to a Membership Tier, you agree to these Terms. Fashion Alta Moda Pty Ltd (ABN 54 635 893 408) is referred to as "FAM," "we," "us," or "our."
2. STATUTORY CONSUMER RIGHTS
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).
3. ELIGIBILITY TO HIRE
3.1. You must be 18 years or older to hire garments from FAM. If you are hiring on behalf of someone under 18, you must notify us at the time of booking.
3.2. If you hire on behalf of a company or organisation, you warrant that you are authorised to do so.
4. HIRE TERMS
4.1. Garments may be hired for a standard hire period (4 days unless otherwise agreed).
4.2. Orders must be placed no more than two months in advance.
4.3. Delivery is available to Australian metropolitan areas and other locations as approved by FAM.
4.4. FAM reserves the right to request ID verification before accepting a booking.
5. PAYMENT
5.1. Payment for hire is required at the time of booking.
5.2. You must provide a valid credit card and authorise FAM to charge it for all fees related to hire, damages, or breach of agreement.
5.3. If we are unable to process payment, you must make alternate payment arrangements immediately.
5.4. All prices include GST unless otherwise stated.
6. DAMAGE, LOSS OR ALTERATION
6.1. You are responsible for the garment from the moment of delivery to the time it is returned.
6.2. You must not alter, clean, lend, or sub-hire the garment.
6.3. If the garment is:
(a) Lost, stolen, or damaged beyond repair (as determined by FAM):
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50% of RRP (Current Season)
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20% of RRP (Previous Season)
(b) Damaged but repairable: You will be charged the repair cost.
6.4. If the garment is not returned within 10 days of the agreed return date, you may be charged 110% of RRP plus reasonable sourcing, import, and administrative fees.
6.5. Garments must be handled with care. Avoid exposure to cosmetics, tanning products, jewellery, and rough surfaces.
7. TITLE AND RISK
Ownership of garments remains with FAM at all times. Risk transfers to you upon delivery and ends upon our receipt of the return. You may not create any lien or encumbrance over the garment.
8. RETURNS
8.1. Garments must be returned by 5pm on the agreed return date.
8.2. Late fees: $50 per day.
8.3. Garments not returned within 7 days of the return date are deemed lost (clause 6.3 applies).
8.4. Garments must be returned in original packaging.
8.5. You must not wear garments for purposes other than those agreed at booking.
9. FIT GUARANTEE & CHANGE OF MIND
9.1. Online Orders Only:
If a garment does not fit, you must email hello@fashionaltamoda.com.au within 8 hours of delivery.
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All tags must remain attached for the fit guarantee to apply.
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Fit guarantee options:
Option 1: Free exchange (shipping fees apply)
Option 2: Refund minus $50 admin fee + postage
9.2. In-Styling Suite Fittings or Showroom Pickups:
If you try on a garment during a styling appointment and later confirm the hire, no refund or credit is available.
Once a garment has been picked up or delivered for your selected hire period, it is considered worn and hired.
No refunds or credits will be issued for change of mind or fit issues under these conditions.
10. CANCELLATION & REFUND POLICY
10.1. Cancel more than 7 days before delivery: Credit minus $50 admin fee.
10.2. Cancel within 7 days: No refund or credit.
10.3. Store credits are valid for 12 months.
10.4. FAM may cancel and fully refund if the garment becomes unavailable.
10.5. Complimentary Appointment Cancellations
If you were offered a complimentary styling appointment (standard fee $50) and, following this appointment, booked and paid for a hire, then later cancel the hire outside of 7 days before your event, a $100 administrative fee will be deducted from your refund. This fee covers the waived appointment service and administration costs. Alternatively, you may request a store credit for the full amount (valid for 12 months).
11. STYLING SERVICES
11.1. Styling service fees are charged upon booking.
11.2. Cancellations within 7 days of styling appointment are non-refundable.
12. FITTINGS
12.1. Fittings are for size and suitability checks only. The garment must not be worn for any other purpose.
12.2. Fitting delivery and return fees must be paid upfront.
12.3. The standard fitting duration is 24 hours unless otherwise agreed.
12.4. FAM reserves the right to refuse fittings during peak periods.
13. GARMENT SECURITY
13.1. If delivered in high-value packaging (e.g., travel case or garment bag), you must not display codes or leave packaging unattended.
13.2. FAM is not liable for loss or damage due to courier issues or failure to comply with packaging instructions.
14. INTELLECTUAL PROPERTY & CONTENT SHARING
14.1. By tagging or sharing content featuring FAM garments, you grant FAM a perpetual, royalty-free licence to use this content for promotional purposes.
14.2. You consent to the use of such content by FAM without need for further permission, except where privacy laws apply.
15. PRIVACY
Your personal information is managed in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
16. ACCOUNT INFORMATION
16.1. You are responsible for keeping your details accurate and secure.
16.2. You are responsible for all activities under your account.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, our liability is limited to the total hire fees paid. We are not responsible for indirect or consequential loss.
18. DISPUTES
You agree to attempt informal resolution of disputes before legal proceedings.
19. GOVERNING LAW
These Terms are governed by the laws of New South Wales. Any disputes will be handled in NSW courts.
20. GIFT VOUCHERS
20.1. Valid for 12 months.
20.2. Non-refundable and cannot be exchanged for cash.
20.3. Lost or stolen vouchers will not be replaced.
20.4. Vouchers may not be used to purchase additional vouchers.
21. SUBSCRIPTION TERMS
Refer to separate document: Fashion Alta Moda Membership Terms: Tier 1 & Tier 2.
22. UPDATES TO TERMS
We may update these Terms at any time. Continued use of our services means you accept the latest version. We will endeavour to notify clients of significant changes via email.
23. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
24. ENTIRE AGREEMENT
These Terms and any booking confirmation constitute the full agreement between you and FAM, superseding prior communications.